Successful Projects in Action
- Project Title: Call Center
- Niche: Productivity
- Client: Mark Konoshko
- Date: 25.08.2025
- Status: 54 days
Project Description
The CRM system is designed to automate processes in the call center. The solution includes modules for managing incoming and outgoing calls, task tracking, statistics collection and analysis, as well as role-based access control (operator, supervisor, client, administrator).
The system optimizes workflows, increases employee transparency, and simplifies performance analysis.
Challenge Needs
Many call centers face insufficient data organization, high employee workload, and lack of analytics on key performance indicators. This leads to a decline in service quality and overall efficiency.
- Reduces time spent on task management and report generation
- Provides full transparency of operator activities
- Adapts to any call center structure and client types
Prototype Solution
The CRM system is focused on call centers and allows you to unify tasks, inquiries, calls, analytics, and employee roles within a single digital space. It optimizes workflows, enhances transparency, and automates routine actions for operators and managers. The functionality adapts to various scenarios — from daily customer support to KPI evaluation and employee training. Control is increased, decision-making is accelerated, and managerial workload is reduced.
590+
Sales per month
100+
Hours saved
25%
Conversion growth
15+
Connected CRMs
Most Frequently Asked Questions About the Project
Suitable for companies with internal or external call centers that require tracking inquiries, automating calls, and role-based access control. Effective for sales, support, telemarketing, and survey departments.
Yes, API and webhook integrations are provided. You can connect CRMs, third-party telephony, messengers, and internal corporate systems.
The system implements a flexible access model: Operator, Supervisor, Administrator, Client. This allows role-based data visibility and actions.
