This is a platform for an internal call center. The goal is to automate sales accounting, employee performance and financial indicators. This is a closed system where the client - the call center owner - gets a transparent picture: how many sales were made, who sold what amount, and sees an effective correlation between results and salaries.
Before the project, all statistics were kept manually, which led to delays, additional costs and inefficient accounting. Manual calculations slowed down processes, required extra people and interfered with operational analytics. The client wanted to automate data collection, link results to salaries and see the real picture in real time.
Key features:
We have implemented an automated system for accounting sales, operator results and financial indicators. The system allows you to track the efficiency of each employee in real time.
Value:
The screenshot shows a built-in LMS (Learning Management System). It contains training videos, tests and assessment modules for sellers. Each employee takes a course, passes tests, and the results are automatically recorded and analyzed.
Value:
On this dashboard, the client-manager sees complete statistics on their products and operators. They control balance, order commissions, upsell percentage, operator lists, transaction history, products and average deal amounts. The dashboard shows total revenue, margin, operator results, and allows adding new call centers with their products.
Value:
The supervisor role provides access to complete operational statistics. The supervisor sees who is working today, who has days off, operator ratings, and detailed statistics for each: sales, hours worked, orders accepted, upsells, sales amount, average check and sales ratings. They control quality, analyze efficiency and manage processes in real time.
Value:
The director's role is the central management position of the entire project. They have access to complete statistics on operators, upsells, and results of all connected CRMs (i.e., individual call centers). Their panel includes tabs with dashboards for operators, shifts, work schedules, products and CRMs. The director sees revenue, average checks, ratings and can manage training, rating settings, work rules and shift schedules.
Value:
2500+ clients
Processing hours
Repeat purchases
Integrations
The project not only solved the accounting problem - it turned the business into a managed ecosystem. The time that was previously spent on manual operations is now used for growth. Efficiency has increased, and scalability has become real. As a result, the company received not only savings and profit, but also a sustainable platform for further scaling and growth.
The system automatically collects data on sales, hours worked and results of each operator, generating reports in real time.
Yes, the architecture allows connecting an unlimited number of call centers, operators and products.
We provide full support: staff training, 24/7 technical support and regular system updates.