Refund and Cancellation Policy

1. Consumer withdrawal

Where applicable EU or other consumer law gives a cooling-off right, the normal online-contract period is 14 days from contract conclusion for services or non-physical digital content, subject to the applicable law and any longer required period. Our address for requests is the registered address in Legal Information; email requests are accepted at rox.techlead@gmail.com. Missing mandatory information may extend the period by law.

An exception for immediately supplied downloadable digital content applies only when all legal conditions are met, including prior express consent to early supply, acknowledgment of the resulting loss of withdrawal rights and legally required durable confirmation. Ordinary acceptance of terms or payment alone is not that consent. A hosted service is not automatically treated as a download; proportionate payment for requested early service or loss of withdrawal after full performance requires its own lawful conditions.

You can also submit an online withdrawal statement using the Withdraw from contract here function linked on this page and in the footer. We acknowledge submission by email with the statement and its date and time. The receipt records submission; it is not itself a refund decision. Other lawful withdrawal methods remain available.

2. Non delivery defects and refunds

Notify us of a missing key, unavailable paid entitlement or material failure against promised characteristics. We investigate and provide the legally required correction, supply, price reduction, termination or refund. Mandatory digital-product rights and required updates cannot be removed by an as-is label or a short business warranty.

Valid consumer withdrawal refunds are made without undue delay and normally within 14 days after notice where that law applies, using the original payment method unless a lawful alternative is agreed, without prohibited refund fees. Other refunds follow their applicable deadlines. A discretionary goodwill refund is not a promise for every purchase.

3. Business licences and subscriptions

For B2B licences, earned fees are generally non-refundable solely for changed preference or lack of business results; non-delivery, attributable material non-conformity and mandatory remedies remain. Subscription cancellation stops future renewal under the disclosed order and normally leaves access to the end of the paid period. No refund of a used period is promised solely because usage was low.

On a lawful refund or termination the affected refunded key or entitlement may be revoked; unrelated paid rights remain. A failed or disputed payment is handled through evidence and lawful remedies, not an automatic licence-title fiction.

4. Custom projects support and acquisitions

Signed business contracts control project cancellation. Earned milestones, authorised work in progress, specifically priced reserved capacity, approved non-cancellable commitments and lawful wind-down charges are settled without duplicate recovery. Advances are accounted against those charges; genuinely unearned and uncommitted balances are not automatically forfeited. Changed market response or a new business direction is not a development Defect.

Support commitments follow the signed support order. A product business or asset sale follows its separately signed closing and settlement conditions, not the retail download refund rule. Consumer rights, fraud remedies and mandatory law remain applicable according to the actual transaction.

5. Withdrawal statement

You may send: I withdraw from my contract for [product or service], ordered on [date], order reference [reference]. My name is [name], my contact is [email], and my address is [address if needed]. Date: [date]. A signature is needed only for a paper statement where applicable. This optional wording does not restrict a clear withdrawal sent another lawful way.